Terms & conditions
Exchange Policy
• No Door Check: Packages cannot be opened or inspected at the time of delivery. Please accept your order first.
• Report an Issue: If your item has a defect or issue, you must contact us immediately through our official customer service channels:
• Call our official number: 01044499984
• Or send us a direct email: info@emberlyn.net
• Condition: Items must be unworn, unused, and with all original tags and packaging.
• Exchange Window: Requests must be made within 24 hours of receiving your order.
• Approval: Our team will review your request and guide you through the exchange process.
Privacy Policy
Data Protection
• We implement industry standard security measures to protect your personal data.
• Payment information is encrypted and never stored on our servers.
Terms and condition
Refunds & Payments
• Payment Methods: We accept payments via cash on delivery, Visa, and other major debit/credit cards.
• Refund Method:
• If you paid by Visa or card, the refund will be processed back to the same card used for payment. Processing time may vary depending on your bank, but usually takes 7–14 business days.
• If you paid by cash on delivery, the refund will be issued as store credit or bank transfer (depending on your preference and eligibility). Cash refunds on delivery orders are not available.
Shipping & Service
Duration Policy
• All orders are processed within 5 business days with up to 3 delivery attempts.
• Cairo, Giza, and Alexandria: Delivery within 24–48 hours.
• Delta and Canal cities: Delivery within 24–72 hours.
• North Coast, Red Sea, and Upper Egypt: Delivery up to 72 hours.
