Refund policy

Return & Refund Policy

1. General Return & Refund Policy

At EMBERLYN, we strive for your satisfaction. You are eligible for a refund or return within 14 days of receiving your order, provided the conditions below are met.

2. Exchange Policy

• No Door Check: To ensure the integrity of our packaging, packages cannot be opened or inspected at the time of delivery. Please accept your order from the courier first.

• Reporting an Issue: If you receive a defective or incorrect item, please contact us immediately through our official channels:

  • Phone: [Insert Official Number]

  • Email: [Insert Official Email]

• Exchange Window: Requests for exchange must be made within 24 hours of receiving your order.

• Condition: Items must be unworn, unused, unwashed, and in their original condition with all tags and packaging intact.

• Approval: All requests are subject to review by our team, who will guide you through the next steps once approved.

3. Cancellation Policy

• Standard Orders: If you cancel your order after it has been shipped, cancellation/shipping fees will be applied based on your location.

• Customized Orders:

  • A minimum deposit of 15% of the total order value is required to confirm customized orders.

  • If you cancel before the order is shipped, the deposit is fully refundable.

  • If you cancel after the order has been shipped, shipping fees will be deducted from your deposit.